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Customer Care
Questions about orders, shipping, products, returns, or your Salty Dog account.
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Contact Salty Dog
We’re Here For Dogs And Their People.
Whether you need help with an order, have a product question, want to carry Salty Dog, or have a story worth sharing, we want to hear from you.
How Can We Help?
Choose The Conversation That Fits.
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Wholesale + Retail
Interested in carrying Salty Dog in your store, clinic, resort, or specialty retail location?
Start A Conversation →◎
Creators + Partners
Influencers, dog communities, events, photographers, and brands interested in collaboration.
Partner With Us →♡
Share Your Story
Tell us about your dog, your routine, your favorite adventure, or your experience with Salty Dog.
Share With The Pack →Send Us A Message
Tell Us What You Need.
Give us as much detail as possible so we can route your message correctly and respond with a useful answer.
Response TimeWe typically respond within 1–2 business days.
Customer Care HoursMonday–Friday, excluding holidays.
Build Something Together
Wholesale, Retail, Creator, And Brand Partnerships.
Salty Dog is building a modern dog wellness company around trusted products, outdoor living, community, and the bond people share with their dogs. We welcome thoughtful conversations with partners who share that vision.
Retail + WholesaleIndependent retailers, pet stores, boutiques, resorts, veterinary practices, and outdoor lifestyle shops.
Creators + CommunitiesDog-focused creators, breed communities, photographers, events, clubs, and nonprofit partners.
Press + Brand CollaborationsEditorial features, gifting, co-branded projects, product launches, and meaningful brand partnerships.
What You Can Expect
Customer Care That Feels Human.
01
We Read Every Message
Every inquiry is reviewed by a real person who understands the brand and the importance of getting the details right.
02
We Keep It Clear
Expect straightforward answers, practical next steps, and honest communication without unnecessary runaround.
03
Dogs Come First
For health-specific or urgent medical questions, we will always encourage working directly with a qualified veterinarian.
Before You Reach Out
A Few Quick Answers.
How Quickly Will I Hear Back?+
We typically respond within 1–2 business days. Response times may be longer during major launches, holidays, or weekends.
Can You Give Veterinary Advice?+
Salty Dog can explain product information and approved usage guidance, but we cannot diagnose conditions or replace advice from your veterinarian.
Do You Offer Wholesale Accounts?+
Wholesale and retail partnerships are considered individually. Use the contact form and select “Wholesale Or Retail” so the request reaches the right team.
Can I Collaborate With Salty Dog?+
Yes. We are interested in thoughtful partnerships with dog creators, breed communities, events, photographers, retailers, and brands that align with the Salty Dog lifestyle.
Where Can I Find Help With An Order?+
Use the contact form and include your order number, email address, and a clear description of the issue so customer care can help quickly.
More Life Together
The Best Adventures Are Still Ahead.
Explore Salty Dog’s daily wellness approach and start building a routine around more movement, more energy, and more healthy time together.
Shop Vitality Boost