01
Order Processing
Orders are typically prepared for shipment within 1–3 business days. Orders placed on weekends or holidays begin processing on the next business day.
Shipping + Returns
Good Things Should Travel Well.
Everything you need to know about order processing, USPS delivery, tracking, returns, refunds, and what to do if something does not arrive as expected.
Primary Carrier
USPS
Salty Dog ships orders using USPS. Available services and delivery timing may vary based on destination, package size, and the shipping option selected at checkout.
1–3 Business DaysOrder Processing
USPSPrimary Carrier
Set Your WindowReturn Window
TrackingSent After Shipment
02
USPS Shipping
Once your order is packed, it is handed to USPS for delivery. Shipping options and estimated delivery timing are shown at checkout when available.
03
Tracking Your Order
After your order ships, you will receive a shipping confirmation email with USPS tracking information. Tracking may take a short time to begin updating after the label is created.
04
Lost, Delayed, Or Misdelivered Packages
If your package appears delayed or missing, review the USPS tracking history first. If the shipment remains unresolved, contact us with your order number so we can help review the situation.
05
Incorrect Shipping Address
Please double-check your shipping address before placing your order. If you notice an error, contact us as quickly as possible. We cannot guarantee address changes after an order has entered fulfillment.
Returns Made Clear
If It Is Not Right, Start Here.
We want the return process to be straightforward. Review the policy details below, then contact us with your order number before sending anything back.
Return WindowReplace this with your approved return window, such as 30 days from delivery.
ConditionReplace this with your approved condition requirements, including whether supplements must be unopened and apparel must be unworn with tags.
Return ShippingState whether return shipping is customer-paid, provided by Salty Dog, or deducted from the refund.
Refund TimingState when approved refunds are issued after the returned item is received and inspected.
Common Questions
Before You Send The Search Party.
A few quick answers about orders, tracking, returns, and damaged shipments.
When will my order ship?+
Most orders are prepared within 1–3 business days. Update this answer if your fulfillment schedule changes.
How do I track my package?+
Your shipping confirmation email includes the USPS tracking number. Tracking can take a short time to update after the shipping label is created.
What if USPS says delivered but I do not have it?+
Check around your delivery location, ask household members or neighbors, and review USPS tracking details. If the package still cannot be located, contact us with your order number.
What if my order arrives damaged?+
Contact us promptly with your order number and clear photos of the package and damaged item so we can review the issue.
Can I return an opened supplement?+
Replace this answer with your approved policy for opened consumable products.
What about subscription orders?+
Subscription orders follow the cancellation and billing terms shown on the Subscribe & Save page. Update this answer to match the final subscription policy.
Need A Hand?
Questions About An Order?
Send us your order number and a quick note about what happened. We will help you figure out the next step.