1. Return Eligibility
Eligible returns must be requested within 30 days of delivery. Items must meet the condition requirements described below and include proof of purchase. Contact us before sending anything back.
Refund Policy
Returns Without The Runaround.
If something is not right with your Salty Dog order, this page explains return eligibility, refunds, damaged orders, exchanges, and how to get help.
Return Window
30 Days
30 DaysReturn Window
3–10 Business DaysRefund Processing
See PolicyReturn Shipping
Order NumberRequired To Start
2. Supplements + Consumable Products
For health, safety, and quality-control reasons, opened or used consumable products are generally not eligible for return unless they arrived damaged, defective, incorrect, or another exception is approved by Salty Dog. Unopened supplements must be in their original sealed condition.
3. Apparel + Non-Consumable Goods
Eligible apparel and other non-consumable items should be unworn, unused, unwashed, and returned in original condition with tags and packaging when applicable.
4. How To Start A Return
Contact us through our Contact page and include your order number, the item you want to return, and the reason for the request. If approved, we will provide the next steps and any applicable return instructions.
5. Return Shipping
Unless an item arrived damaged, defective, or incorrect, return shipping costs are the customer's responsibility. If Salty Dog provides a prepaid return label, any deduction from the refund will be disclosed before the return is completed.
6. Refunds
Approved refunds are issued after the returned item is received and inspected. Refunds are sent back to the original payment method. Your bank or card issuer may require additional time before the credit appears on your account.
7. Original Shipping Charges
Original shipping charges are generally non-refundable unless the return results from an error by Salty Dog or another circumstance where a refund is required by law.
8. Exchanges
If you need a different apparel size or another eligible replacement, contact us first. Exchange availability depends on inventory. For consumable products, replacement options may be handled differently for quality and safety reasons.
9. Final Sale + Non-Returnable Items
Gift cards, items clearly marked final sale, personalized items, and other products identified as non-returnable at the time of purchase are not eligible for return except where required by law.
10. Subscription Orders
Subscription orders that have already processed may not be cancelable before shipment. Returns or refunds for delivered subscription orders are subject to this Refund Policy and the terms shown when you enrolled in Subscribe & Save.
11. Shipping Policy
For USPS delivery, tracking, address changes, and shipping issues, review our Shipping & Returns page.
Something Arrive Wrong?
Damaged, Incorrect, Or Missing Items.
If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly so we can review the issue and determine the appropriate replacement, refund, or other resolution.
Take PhotosPhotograph the item, packaging, and shipping label when damage is visible.
Keep PackagingHold onto packaging until we have reviewed the issue and provided next steps.
Send Order NumberInclude your order number so we can locate the shipment quickly.
Contact Us PromptlyReport the issue as soon as possible after delivery.
Quick Answers
Before You Send It Back.
Can I return an opened supplement?+
Opened consumable products are generally not returnable for health and safety reasons unless the product arrived damaged, defective, incorrect, or Salty Dog approves an exception.
How long do refunds take?+
After an approved return is received and inspected, we process the refund to the original payment method. Financial institutions can take additional business days to post the credit.
Will original shipping be refunded?+
Original shipping costs are generally non-refundable unless the return results from our error or a refund is otherwise required by law.
What if I received the wrong product?+
Contact us with your order number and a photo of what you received. Do not discard the item or packaging until we provide next steps.
Can I cancel a subscription shipment after it processes?+
If a recurring order has already entered processing, it may be too late to stop that shipment. Contact us promptly and review the Subscribe & Save terms for future-order changes.
Need Help?
Tell Us What Happened.
Send us your order number and a quick description of the issue. If something arrived damaged or incorrect, include photos so we can review it faster.